Shipping policy
At Mugoray, we aim to deliver your favorite ratalu wafers quickly and safely, so you can enjoy healthy snacking without long waits. Below is our shipping policy to help you understand how and when your order will reach you.
Order Processing
All orders placed on Mugoray.com are processed and shipped within 1 business day (excluding Sundays and public holidays). Once your order is shipped, you will receive a confirmation with tracking details (if applicable).
Delivery Timeline
We deliver across India. Orders are typically delivered within 7 business days, depending on your delivery location and courier service coverage.
- Metro cities: Usually faster
- Tier 2 & Tier 3 cities: May take slightly longer
- Remote locations: Delivery timelines may vary based on courier availability
Shipping Locations
We currently ship to most locations across India. If your location is not serviceable, our team will inform you at the time of order confirmation.
Delays & Exceptions
While we strive to meet delivery timelines, delays may occasionally occur due to factors beyond our control, such as:
- Weather conditions
- Courier partner delays
- Natural calamities
- Government restrictions or unforeseen circumstances
In such cases, we appreciate your patience and understanding.
Correct Address
Please ensure that your shipping address, contact number, and pincode are accurate at the time of placing your order. Mugoray will not be responsible for delays or non-delivery due to incorrect or incomplete address details.
Failed Delivery Attempts
If delivery fails due to incorrect address, unavailable recipient, or refusal to accept the package, re-shipping charges (if any) may be borne by the customer.
Need Help?
If you have any questions regarding your order or delivery, feel free to contact our support team at: eatabeafoodsind@gmail.com
We’re here to help you enjoy a smooth and happy shopping experience with Mugoray!